Refund policy

We hope you and your feline companion are delighted with your purchase.

However, if you are not entirely satisfied, we’re here to help.

Return 

We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused, in the same condition you received it, and in its original packaging.

• Proof of purchase is required.

 Please contact us at support@roseity.us before sending any return.

• Gift cards

 • Sale or clearance items

• Used or assembled furniture

• Perishable goods (e.g., treats)

Refunds Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 7–10 business days.

Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service. Questions?

Contact us at support@rosenity.us we’re happy to help!